Facilitated discovery sessions with key users

PatronBase implementations often start with facilitated discovery, helping key groups of users within your organisation to feed into the implementation project with their hopes, fears, wishes and expectations.

In some cases, this may be a small group from your Box Office and Marketing teams; for organisations taking full advantage of the wide range of products in the PatronBase suite, this may encompass most departments of your organisation.

By the end of discovery sessions, we should have a great picture of your organisation, what makes you unique and how the various teams in your organisation will work together using the PatronBase software and any custom development agreed as part of your implementation, such as a new website, portal, app or integrations.

Range of services to make your project run smoothly

At PatronBase, we are far more than just a great product. We offer a wide range of services to ensure your implementation project runs smoothly and to set you up for success.

Our whole ethos - centred on building an audience your way - focuses us on helping you do more, and our services are designed to do just that.

We've got the basics covered, with project management, consultancy and training. But, we go far beyond that. From extending our system with custom reporting, analytics and add-ins, through to custom web or app development, and digital innovation, we're here to help you do more with technology. Or trust us to simplify your technology and lower your costs with one-stop IT, hardware, web and software.

Whatever you need from your technology, we've got you covered.

Tailored configuration and implementation plan

Each venue and organisation we serve is unique, and so are their PatronBase implementations.

Taking a clear understanding of your organisation, and your aims for your PatronBase implementation, your PatronBase project manager will tailor a configuration and implementation plan to your needs.

Your configuration plan navigates the wealth of flexibility in the PatronBase products to tailor the system to your needs; whilst your implementation plan seamlessly dovetails the services needed, setup, migration, De Duplication and integration with other systems as needed. Your PatronBase project manager will work closely with you, following the implementation schedule to keep your go-live on track.

Help and support every step of the way

With PatronBase, you're never on your own - our expert team is there to support you throughout your use of the system, and especially during the implementation period.

We'll guide you on the data we can pre-load into the system and migrate the data from your previous system in, setup and preconfigure the system, install it on our cloud hosting or your systems, and provide the training and consultancy you need to get up and running. We can supply or help you select suitable hardware, and even update or renew your website as part of your implementation project.

You can rely on your named project manager to take the lead across the full range of services in your implementation plan, and to be on hand whenever you need them to support you through the implementation process.